From fractured to frictionless: How to create a hybrid care model for a seamless patient experience

The implementation of more virtual care offerings in response to COVID-19 is a win for patients who have been seeking more convenient options. But other patients still prefer in-person interactions with their providers. The challenge for healthcare systems is delivering a quality, consistent experience for all care pathways without adding confusion or friction points.

In this white paper you will learn:
  • What an integrated hybrid care delivery model is and how it is different than just adding telehealth care options
  • The risks of not offering a variety of care-delivery options—to both patients and system revenues
  • Best practices to get you started

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"This partnership [with] came at a great time, as patient experience and operational efficiency are absolutely critical to help us move through the pandemic, while advancing our mission of providing innovative, quality care."

— Dr. Brett Oliver, Chief Medical Information Officer, Baptist Health

Why patients and providers love


Decrease in patient wait times


Patient satisfaction rating

6 mins

Average time to treat urgent care conditions

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