The implementation of more virtual care offerings in response to COVID-19 is a win for patients who have been seeking more convenient options. But other patients still prefer in-person interactions with their providers. The challenge for healthcare systems is delivering a quality, consistent experience for all care pathways without adding confusion or friction points.
"This partnership [with Bright.md] came at a great time, as patient experience and operational efficiency are absolutely critical to help us move through the pandemic, while advancing our mission of providing innovative, quality care."
— Dr. Brett Oliver, Chief Medical Information Officer, Baptist Health
