While early attempts to launch primary care telehealth services often left healthcare systems mired in a messy landscape of failed projects and promises, today’s connected care platforms are offering a much more cohesive workflow. Advances in asynchronous (store-and-forward) technology and the promise of better reimbursement have given health systems the opportunity to view telehealth as a viable means of delivering the right care at the right time and in the right place.

The willingness to see disruptive technology as just that — something that disrupts the old pattern of care — combined with thoughtful planning and change management can make the incorporation of telehealth 2.0 a game changer. Providers have to embrace telehealth as a critical component of delivering value-based care, and they’ll need to map out this platform integration to ensure that clinical and organizational outcomes are in synch.

In this webinar, Domenica Gilbert, a Research Consultant with The Advisory Board, examines the evolution of primary care telehealth, from its early days of high promise and low performance to today’s more efficient programs. She discusses how health systems have combined new technology and best practices to create a service that is now meeting the needs of both patients and providers.

Learning objectives:

Designing a direct-to-consumer platform that delivers care when and where it’s needed

Integrating connected care into the care delivery workflow

Ensuring organizational buy-in to a new model of care capitalizing on reimbursement opportunities

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