The number of Americans who report they have a dedicated primary care doctor is on the decline. Consumers now expect to engage with healthcare providers on their phones, tablets, or computers. Patients who don’t feel well want care right away, and as close to home or the office as possible.
The days of making an appointment to see the family doctor and waiting days or weeks for care are over. And healthcare systems that don’t see that—and that don’t find a way to meet those patients where and when they are—will be part of the past as well.