Making the Business Case: Why navigation should be top of mind for healthcare executives

As healthcare systems look for ways to recover after the pandemic, why are so many executives focused on navigation and care coordination?

Discover more about how care navigation can address today's top five business concerns:

  1. Improve patient experience
  2. Optimize provider workflow
  3. Load balance among care offerings
  4. Capture patient volumes for downstream revenue
  5. Prevent fragmentation of care

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"This partnership [with] came at a great time, as patient experience and operational efficiency are absolutely critical to help us move through the pandemic, while advancing our mission of providing innovative, quality care."

— Dr. Brett Oliver, Chief Medical Information Officer, Baptist Health

Why patients and providers love


Decrease in patient wait times


Patient satisfaction rating

6 mins

Average time to treat urgent care conditions

Leading healthcare delivery organizations use