As healthcare systems strive to recover from losses due to the pandemic, patient acquisition and retention have never been more urgent, and patient experience has never been more critical. A new guide from Bright.MD offers a digital checklist on how to improve the patient experience.
COVID-19 has changed patient expectations toward accessing healthcare, and health systems need to do more than simply put services online. Offering the best possible patient experience is about identifying the ailment, delivering the right form of treatment, and in the most efficient amount of time.
The guide highlights:
- Tools you need to develop a digital care strategy
- How to avoid creating a digital divide
- Developing a better understanding of what patients want and need