The patient-provider relationship is the cornerstone of healthcare. Over the course of the COVID-19 pandemic, that relationship moved almost entirely online. Telehealth visits accounted for as many as 40% of patient visits during April and May, and most patients reported positive experiences.
As we eye a future where in-person appointments open up again, some patients will eagerly book time with their PCP while others will happily use virtual tools to get care whenever possible.
That means healthcare systems need to be prepared to offer a range of care options to meet patients’ expectations. Often though, more options create more confusion. During this webinar, we’ll offer best practices for streamlining this experience and making it easier for patients to seek care, regardless of whether it is in-person or via telehealth.
Watch this webinar to learn:
- Why a hybrid care delivery model involving both in-person and virtual options is the best way to retain and acquire patients in 2021
- Best practices for creating an ideal care pathway no matter where patients are ultimately seen
- How to streamline both patient and provider workflows