Faced with competition for non-acute services and the intricacies of a video-based service, health systems are turning to asynchronous (store-and-forward) telehealth to improve care for their patients and draw new business. A platform that is well thought-out, with a focus on automating tasks, can not only improve clinical outcomes, but integrate with provider workflows to reduce stress and boost engagement.

Ries Robinson, Chief Innovation Officer at Presbyterian Healthcare Services, has seen the Albuquerque, NM-based health system thrive after launching Online Visits roughly two years ago. In this webcast, he’ll explain how the health system developed and launched its asynchronous platform, automating tasks to make the best use of both patient and provider time. And he’ll share best practices on how this type of service can reduce provider burnout and position the health system to stay on top of its game in a very competitive landscape.

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